Refund Policy

1. Overview

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​At Velora, customer satisfaction is important to us. If you are not completely happy with your purchase, this Refund Policy explains when refunds are available, how they work, and what conditions apply. By placing an order with Velora, you agree to the terms outlined below.

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2. Eligibility for Refunds

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To qualify for a refund, your item must meet the following conditions:

• The item is unused and in original condition

• The item is returned in its original packaging

• The return request is submitted within 30 days of delivery

• Proof of purchase is provided (order number or receipt)

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Items that show signs of wear, damage, or misuse are not eligible for a refund.

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3. Refund Timeframe

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Refund requests must be submitted within 30 days from the date your order was delivered. Requests made after this period may not be accepted.

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4. Non‑Refundable Items

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The following items cannot be refunded:

• Items marked as Final Sale

• Gift cards

• Items damaged due to misuse, accidents, or normal wear and tear

• Items returned without original packaging

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5. Partial Refunds

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Partial refunds may be granted if:

• The item is returned with missing components

• The item shows minor signs of use

• The item is not in its original packaging

Velora reserves the right to determine the refund amount based on the condition of the returned item.

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6. Refund Process

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Once your return is received and inspected, we will notify you via email.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note:

Bank processing times may vary depending on your financial institution.

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7. Shipping Costs

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Shipping fees are non‑refundable.

If you receive a refund, the cost of return shipping may be deducted from your refund unless the return is due to a Velora error (e.g., incorrect or defective item).

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8. Damaged or Incorrect Items

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If you receive an item that is damaged or incorrect, contact us within 7 days of delivery at: support.velora.team@gmail.com

We will arrange a replacement or refund at no additional cost.

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9. Lost Packages

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Velora is not responsible for refunds on orders marked as “Delivered” by the carrier. If your package is lost in transit, please contact the carrier directly.

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10. How to Request a Refund

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To request a refund, email us at:

support.velora.team@gmail.com

Include:

• Your full name

• Order number

• Reason for refund

• Photos (if applicable)

Our team will respond within 1–3 business days.

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