Shipping Policy
1. Order Processing Times
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​All orders are processed within 1–3 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
If we experience a high volume of orders, processing times may be slightly extended. You will always receive an email confirmation once your order has been shipped.
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2. Shipping Timeframes​
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​Velora ships orders using trusted third‑party carriers. Delivery times vary depending on your location.
Australia (Domestic Shipping)
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Standard Shipping: 5–12 business days
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Remote Areas: 7–15 business days
International Shipping
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Standard International: 7–20 business days Delivery times may vary depending on customs clearance and local postal services.
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3. Shipping Costs
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Shipping costs are calculated at checkout based on your location and selected shipping method. Any applicable taxes or duties for international orders are the responsibility of the customer.
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4. Tracking Information
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​Once your order has shipped, you will receive a confirmation email containing your tracking number (if available). Tracking updates may take 24–48 hours to appear.
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5. Delays & Service Interruptions
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Shipping delays may occur due to:
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High order volumes
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Carrier delays
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Weather conditions
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Customs processing
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Public holidays
Velora is not responsible for delays caused by third‑party shipping carriers, customs, or external factors outside our control.
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6. Incorrect Shipping Information
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Please ensure your shipping address is correct at checkout. Velora is not responsible for orders shipped to incorrectly provided addresses.
If you notice an error, contact us immediately at:
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7. Lost or Stolen Packages
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Velora is not responsible for packages lost or stolen after delivery confirmation. If your tracking shows “Delivered” but you cannot locate your package, please contact the carrier directly.
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8. International Customs & Duties
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International orders may be subject to customs fees, import taxes, or duties. These charges are determined by your country’s customs office and are not included in Velora’s shipping fees.
Customers are responsible for paying any applicable customs charges.
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9. Out‑of‑Stock Items
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If an item becomes unavailable after you place an order, we will contact you immediately with options:
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Replacement item
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Store credit
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Full refund
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10. Contact Us
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For any shipping questions or concerns, please contact us at: